HubSpot vs Freshsales

HubSpot and Freshsales are both CRM options. Here's how they compare on official platforms, features, and positioning — sourced from each vendor's own site, not from ratings or reviews.

Side-by-side summary

ComparingHubSpotFreshsales

CategoryCRMCRM

Alternatives tracked23

PlatformsWeb, iOS, AndroidWeb, iOS, Android

Best for HubSpot

HubSpot positions the free CRM for startups and small businesses that want to start managing customers immediately and scale up without a data migration later.

Best for Freshsales

Sales teams at companies of varying sizes — Freshworks reports 74,000+ businesses use the platform — seeking AI-assisted lead management and a 360° customer view.

Feature comparison

Every feature listed here comes directly from each vendor's own official site.

HubSpot

Contact and deal pipeline management
AI assistant for record summarization and research
Email tracking, templates, and scheduling
Reporting dashboards
Live chat and chatbot builder
Large third-party app marketplace

Freshsales

AI-assisted lead capture, qualification, and routing
Kanban-style deal tracking with drag-and-drop cards
360° customer view across preferred communication channels
Freddy AI lead scoring, intent analysis, and deal recommendations
AI-automated email writing
Check-in/check-out tracking for field sales meetings
Voice and image-to-text note capture in the mobile app

Pros and cons

HubSpot

Pros

Contact and deal pipeline management
AI assistant for record summarization and research
Email tracking, templates, and scheduling
Reporting dashboards
Live chat and chatbot builder
Large third-party app marketplace

Cons

We don't publish a "cons" list for either product. No vendor's official site documents its own product's weaknesses, so there's no sourced basis for one — and we'd rather say that plainly than invent one.

Freshsales

Pros

AI-assisted lead capture, qualification, and routing
Kanban-style deal tracking with drag-and-drop cards
360° customer view across preferred communication channels
Freddy AI lead scoring, intent analysis, and deal recommendations
AI-automated email writing
Check-in/check-out tracking for field sales meetings
Voice and image-to-text note capture in the mobile app

Cons

Key differences

HubSpot lists Contact and deal pipeline management, AI assistant for record summarization and research, Email tracking, templates, and scheduling, Reporting dashboards, Live chat and chatbot builder, Large third-party app marketplace that Freshsales doesn't list.
Freshsales lists AI-assisted lead capture, qualification, and routing, Kanban-style deal tracking with drag-and-drop cards, 360° customer view across preferred communication channels, Freddy AI lead scoring, intent analysis, and deal recommendations, AI-automated email writing, Check-in/check-out tracking for field sales meetings, Voice and image-to-text note capture in the mobile app that HubSpot doesn't list.

Choose HubSpot if…

Choose HubSpot if this fits: HubSpot positions the free CRM for startups and small businesses that want to start managing customers immediately and scale up without a data migration later.

Choose Freshsales if…

Choose Freshsales if this fits: Sales teams at companies of varying sizes — Freshworks reports 74,000+ businesses use the platform — seeking AI-assisted lead management and a 360° customer view.

Facts on this page are sourced from each vendor's official site (linked below), not from ratings or reviews. Products change — verify anything that matters to your decision directly on the vendor's own site before switching. See our Disclaimer and Sources Policy.