FullStory vs Hotjar
FullStory and Hotjar are both analytics options. FullStory lists 7 features across 1 platform; Hotjar lists 6 features across 1 platform — see the full breakdown below, sourced from each vendor's own site rather than ratings or reviews.
Side-by-side summary
Best for FullStory
Product management, data analytics, customer support, and marketing teams in retail/ecommerce, food and beverage, travel, financial services, gaming, and SaaS who want to remove conversion friction and personalize digital experiences.
Best for Hotjar
Best suited to existing Hotjar users planning the transition and to teams evaluating behavior analytics, session replay, heatmaps, funnels, surveys, and experience insights in the current Contentsquare product suite.
Feature comparison
Every feature listed here comes directly from each vendor's own official site.
FullStory
- Session replay to record and play back real user sessions
- Product analytics for behavior patterns and engagement metrics
- Mobile analytics tracking interactions across mobile apps
- Heatmaps visualizing where users click and scroll
- In-product Guides and Surveys for feedback collection
- StoryAI, an intelligence layer that surfaces insights from behavioral data
- Fullcapture for automatic, privacy-first interaction recording
Hotjar
- Heatmaps and zone-based behavior analysis
- Session replay
- Funnels and journey analysis
- Surveys and feedback workflows
- Error and performance monitoring
- Sense AI features and LLM/MCP connectivity on current Contentsquare plans
Pros and cons
FullStory
- Session replay to record and play back real user sessions
- Product analytics for behavior patterns and engagement metrics
- Mobile analytics tracking interactions across mobile apps
- Heatmaps visualizing where users click and scroll
- In-product Guides and Surveys for feedback collection
- StoryAI, an intelligence layer that surfaces insights from behavioral data
- Fullcapture for automatic, privacy-first interaction recording
- Fullstory does not publish numeric pricing for its paid Business, Advanced, or Enterprise plans; buyers must request pricing.
- The free plan is capped at 30,000 monthly sessions and up to 10 users; advanced capabilities and higher limits require a paid plan.
Hotjar
- Heatmaps and zone-based behavior analysis
- Session replay
- Funnels and journey analysis
- Surveys and feedback workflows
- Error and performance monitoring
- Sense AI features and LLM/MCP connectivity on current Contentsquare plans
- New users cannot create a Hotjar account; they are directed to Contentsquare instead.
- The old Hotjar plan names and prices are no longer the right basis for a new purchase decision.
- Contentsquare pricing is product-specific: Experience Analytics Growth starts at $49/month billed annually, while other products such as Voice of Customer have separate plan pricing.
Key differences
- FullStory lists Session replay to record and play back real user sessions, Product analytics for behavior patterns and engagement metrics, Mobile analytics tracking interactions across mobile apps, Heatmaps visualizing where users click and scroll, In-product Guides and Surveys for feedback collection, StoryAI, an intelligence layer that surfaces insights from behavioral data, Fullcapture for automatic, privacy-first interaction recording that Hotjar doesn't list.
- Hotjar lists Heatmaps and zone-based behavior analysis, Session replay, Funnels and journey analysis, Surveys and feedback workflows, Error and performance monitoring, Sense AI features and LLM/MCP connectivity on current Contentsquare plans that FullStory doesn't list.
Choose FullStory if…
Choose FullStory if this fits: Product management, data analytics, customer support, and marketing teams in retail/ecommerce, food and beverage, travel, financial services, gaming, and SaaS who want to remove conversion friction and personalize digital experiences. Compared with Hotjar specifically, FullStory also offers Session replay to record and play back real user sessions, Product analytics for behavior patterns and engagement metrics, Mobile analytics tracking interactions across mobile apps, and 4 more features that Hotjar doesn't list.
Choose Hotjar if…
Choose Hotjar if this fits: Best suited to existing Hotjar users planning the transition and to teams evaluating behavior analytics, session replay, heatmaps, funnels, surveys, and experience insights in the current Contentsquare product suite. Compared with FullStory specifically, Hotjar also offers Heatmaps and zone-based behavior analysis, Session replay, Funnels and journey analysis, and 3 more features that FullStory doesn't list.
Facts on this page are sourced from each vendor's official site (linked below), not from ratings or reviews. Products change — verify anything that matters to your decision directly on the vendor's own site before switching. See our Disclaimer and Sources Policy.
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