Aircall vs Dialpad

Aircall and Dialpad are both communication options. Aircall lists 6 features across 4 platforms; Dialpad lists 6 features across 5 platforms — see the full breakdown below, sourced from each vendor's own site rather than ratings or reviews.

Side-by-side summary

ComparingAircallDialpad

CategoryCommunicationCommunication

Alternatives tracked23

PlatformsWeb, Desktop, iOS, AndroidWeb, iOS, Android, macOS, Windows

Pricing modelPaid plansPaid plans

Best for Aircall

Sales and support teams that want a cloud phone system with CRM integrations, call routing, analytics, and optional AI conversation tools without deploying traditional PBX hardware.

Best for Dialpad

Sales teams, customer support centers, and modern hybrid companies wanting native AI call summaries and live coaching.

Feature comparison

Every feature listed here comes directly from each vendor's own official site.

Aircall

Cloud calling with IVR, call recording, click-to-dial, SMS/MMS, and local or toll-free numbers
250+ integrations and API access on the Essentials plan
Advanced analytics, live monitoring, smart routing, callbacks, Power Dialer, and voicemail drop on Professional
Desktop, iOS, and Android softphones
Optional AI Assist, AI Voice Agents, and AI Messaging Agents
Custom plans for larger deployments with SSO, SLA, onboarding, and developer support

Dialpad

Dialpad Ai delivering real-time live call transcription and post-call AI summaries
Unified business phone calling, SMS text messaging, and HD video conferencing
Real-time sentiment analysis and live AI agent coaching during customer calls
Automated call routing, multi-level IVR auto-attendants, and call queuing
Deep bidirectional integrations with Salesforce, HubSpot, Zendesk, and Google Workspace
Native softphone desktop and mobile applications with HD voice quality

Pros and cons

Aircall

Pros

Cloud calling with IVR, call recording, click-to-dial, SMS/MMS, and local or toll-free numbers
250+ integrations and API access on the Essentials plan
Advanced analytics, live monitoring, smart routing, callbacks, Power Dialer, and voicemail drop on Professional
Desktop, iOS, and Android softphones
Optional AI Assist, AI Voice Agents, and AI Messaging Agents
Custom plans for larger deployments with SSO, SLA, onboarding, and developer support

Cons

Essentials and Professional require at least 3 licenses
AI features and some channels add separate usage or per-license fees
Custom plan requires a 25-license minimum

Dialpad

Pros

Dialpad Ai delivering real-time live call transcription and post-call AI summaries
Unified business phone calling, SMS text messaging, and HD video conferencing
Real-time sentiment analysis and live AI agent coaching during customer calls
Automated call routing, multi-level IVR auto-attendants, and call queuing
Deep bidirectional integrations with Salesforce, HubSpot, Zendesk, and Google Workspace
Native softphone desktop and mobile applications with HD voice quality

Cons

Pro tier requires a 3-seat minimum to access advanced CRM integrations
International calling rates and non-US virtual phone numbers incur add-on fees
Video meetings cap participant count at 10 on the Standard tier

Key differences

Aircall lists Cloud calling with IVR, call recording, click-to-dial, SMS/MMS, and local or toll-free numbers, 250+ integrations and API access on the Essentials plan, Advanced analytics, live monitoring, smart routing, callbacks, Power Dialer, and voicemail drop on Professional, Desktop, iOS, and Android softphones, Optional AI Assist, AI Voice Agents, and AI Messaging Agents, Custom plans for larger deployments with SSO, SLA, onboarding, and developer support that Dialpad doesn't list.
Dialpad lists Dialpad Ai delivering real-time live call transcription and post-call AI summaries, Unified business phone calling, SMS text messaging, and HD video conferencing, Real-time sentiment analysis and live AI agent coaching during customer calls, Automated call routing, multi-level IVR auto-attendants, and call queuing, Deep bidirectional integrations with Salesforce, HubSpot, Zendesk, and Google Workspace, Native softphone desktop and mobile applications with HD voice quality that Aircall doesn't list.
Aircall supports Desktop, which Dialpad doesn't list.
Dialpad supports macOS, Windows, which Aircall doesn't list.

Choose Aircall if…

Choose Aircall if this fits: Sales and support teams that want a cloud phone system with CRM integrations, call routing, analytics, and optional AI conversation tools without deploying traditional PBX hardware. Compared with Dialpad specifically, Aircall also offers Cloud calling with IVR, call recording, click-to-dial, SMS/MMS, and local or toll-free numbers, 250+ integrations and API access on the Essentials plan, Advanced analytics, live monitoring, smart routing, callbacks, Power Dialer, and voicemail drop on Professional, and 3 more features that Dialpad doesn't list, plus Desktop support that Dialpad doesn't list.

Visit Aircall

Choose Dialpad if…

Choose Dialpad if this fits: Sales teams, customer support centers, and modern hybrid companies wanting native AI call summaries and live coaching. Compared with Aircall specifically, Dialpad also offers Dialpad Ai delivering real-time live call transcription and post-call AI summaries, Unified business phone calling, SMS text messaging, and HD video conferencing, Real-time sentiment analysis and live AI agent coaching during customer calls, and 3 more features that Aircall doesn't list, plus macOS, Windows support that Aircall doesn't list.

Visit Dialpad

Facts on this page are sourced from each vendor's official site (linked below), not from ratings or reviews. Products change — verify anything that matters to your decision directly on the vendor's own site before switching. See our Disclaimer and Sources Policy.