RingCentral vs Dialpad
RingCentral and Dialpad are both communication options. RingCentral lists 8 features across 4 platforms; Dialpad lists 6 features across 5 platforms — see the full breakdown below, sourced from each vendor's own site rather than ratings or reviews.
Side-by-side summary
Best for RingCentral
Businesses of all sizes, from small teams to Fortune 1000 enterprises, that need unified phone, video, messaging, and contact center capabilities in one platform.
Best for Dialpad
Sales teams, customer support centers, and modern hybrid companies wanting native AI call summaries and live coaching.
Feature comparison
Every feature listed here comes directly from each vendor's own official site.
RingCentral
- Cloud-based business phone system (RingEX) with business SMS
- Team messaging and chat
- Video meetings and webinars
- AI Receptionist for automated call answering and routing
- AIR Pro no-code custom AI agent builder
- AI Virtual Assistant (AVA) for meeting notes and task automation
- RingCX omnichannel contact center with AI-powered quality management
- 500+ third-party app integrations via open APIs
Dialpad
- Dialpad Ai delivering real-time live call transcription and post-call AI summaries
- Unified business phone calling, SMS text messaging, and HD video conferencing
- Real-time sentiment analysis and live AI agent coaching during customer calls
- Automated call routing, multi-level IVR auto-attendants, and call queuing
- Deep bidirectional integrations with Salesforce, HubSpot, Zendesk, and Google Workspace
- Native softphone desktop and mobile applications with HD voice quality
Pros and cons
RingCentral
- Cloud-based business phone system (RingEX) with business SMS
- Team messaging and chat
- Video meetings and webinars
- AI Receptionist for automated call answering and routing
- AIR Pro no-code custom AI agent builder
- AI Virtual Assistant (AVA) for meeting notes and task automation
- RingCX omnichannel contact center with AI-powered quality management
- 500+ third-party app integrations via open APIs
- The lowest published Core price requires annual billing; month-to-month Core, Advanced, and Ultra rates are higher.
- CRM integrations and multi-site support are listed for Advanced, while Webinar and unlimited storage require Ultra.
Dialpad
- Dialpad Ai delivering real-time live call transcription and post-call AI summaries
- Unified business phone calling, SMS text messaging, and HD video conferencing
- Real-time sentiment analysis and live AI agent coaching during customer calls
- Automated call routing, multi-level IVR auto-attendants, and call queuing
- Deep bidirectional integrations with Salesforce, HubSpot, Zendesk, and Google Workspace
- Native softphone desktop and mobile applications with HD voice quality
- Pro tier requires a 3-seat minimum to access advanced CRM integrations
- International calling rates and non-US virtual phone numbers incur add-on fees
- Video meetings cap participant count at 10 on the Standard tier
Key differences
- RingCentral lists Cloud-based business phone system (RingEX) with business SMS, Team messaging and chat, Video meetings and webinars, AI Receptionist for automated call answering and routing, AIR Pro no-code custom AI agent builder, AI Virtual Assistant (AVA) for meeting notes and task automation, RingCX omnichannel contact center with AI-powered quality management, 500+ third-party app integrations via open APIs that Dialpad doesn't list.
- Dialpad lists Dialpad Ai delivering real-time live call transcription and post-call AI summaries, Unified business phone calling, SMS text messaging, and HD video conferencing, Real-time sentiment analysis and live AI agent coaching during customer calls, Automated call routing, multi-level IVR auto-attendants, and call queuing, Deep bidirectional integrations with Salesforce, HubSpot, Zendesk, and Google Workspace, Native softphone desktop and mobile applications with HD voice quality that RingCentral doesn't list.
- RingCentral supports Desktop, which Dialpad doesn't list.
- Dialpad supports macOS, Windows, which RingCentral doesn't list.
Choose RingCentral if…
Choose RingCentral if this fits: Businesses of all sizes, from small teams to Fortune 1000 enterprises, that need unified phone, video, messaging, and contact center capabilities in one platform. Compared with Dialpad specifically, RingCentral also offers Cloud-based business phone system (RingEX) with business SMS, Team messaging and chat, Video meetings and webinars, and 5 more features that Dialpad doesn't list, plus Desktop support that Dialpad doesn't list.
Choose Dialpad if…
Choose Dialpad if this fits: Sales teams, customer support centers, and modern hybrid companies wanting native AI call summaries and live coaching. Compared with RingCentral specifically, Dialpad also offers Dialpad Ai delivering real-time live call transcription and post-call AI summaries, Unified business phone calling, SMS text messaging, and HD video conferencing, Real-time sentiment analysis and live AI agent coaching during customer calls, and 3 more features that RingCentral doesn't list, plus macOS, Windows support that RingCentral doesn't list.
Facts on this page are sourced from each vendor's official site (linked below), not from ratings or reviews. Products change — verify anything that matters to your decision directly on the vendor's own site before switching. See our Disclaimer and Sources Policy.
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