Crisp vs Kayako

Crisp and Kayako are both customer support options. Crisp lists 6 features across 3 platforms; Kayako lists 7 features across 1 platform — see the full breakdown below, sourced from each vendor's own site rather than ratings or reviews.

Side-by-side summary

ComparingCrispKayako

CategoryCustomer SupportCustomer Support

Alternatives tracked34

PlatformsWeb, iOS, AndroidWeb

Best for Crisp

Positioned for "every company" from startups to enterprises, aimed at customer support, sales, and marketing teams handling inquiries across multiple channels.

Best for Kayako

SaaS, retail, financial services, and healthcare organizations with high ticket volumes looking to reduce support costs and speed up resolution.

Feature comparison

Every feature listed here comes directly from each vendor's own official site.

Crisp

AI Agent builder (no-code workflow creation)
Live chat widget for websites and mobile apps, with Chat SDK for developers
Shared inbox centralizing messages from multiple channels
Support CRM for organizing customer data
Knowledge base for self-service support
Ticketing, campaign management, and status page tools

Kayako

Kay AI agent that classifies, prioritizes, and drafts replies to tickets
Omnichannel inbox consolidating email, chat, social, and voice
Native knowledge base with semantic search
No-code workflow automation for routing and assignment
SLA management and real-time resolution analytics
Deployable as an AI layer on top of Zendesk, Freshdesk, Intercom, or Salesforce
SOC 2 Type II, GDPR, and SSO/SAML enterprise security

Pros and cons

Crisp

Pros

AI Agent builder (no-code workflow creation)
Live chat widget for websites and mobile apps, with Chat SDK for developers
Shared inbox centralizing messages from multiple channels
Support CRM for organizing customer data
Knowledge base for self-service support
Ticketing, campaign management, and status page tools

Cons

We don't infer weaknesses from missing or differently worded vendor marketing copy. Use documented plan limits, migration requirements, and other sourced constraints as decision inputs; anything not supported by a source remains unverified.

Kayako

Pros

Kay AI agent that classifies, prioritizes, and drafts replies to tickets
Omnichannel inbox consolidating email, chat, social, and voice
Native knowledge base with semantic search
No-code workflow automation for routing and assignment
SLA management and real-time resolution analytics
Deployable as an AI layer on top of Zendesk, Freshdesk, Intercom, or Salesforce
SOC 2 Type II, GDPR, and SSO/SAML enterprise security

Cons

Key differences

Crisp lists AI Agent builder (no-code workflow creation), Live chat widget for websites and mobile apps, with Chat SDK for developers, Shared inbox centralizing messages from multiple channels, Support CRM for organizing customer data, Knowledge base for self-service support, Ticketing, campaign management, and status page tools that Kayako doesn't list.
Kayako lists Kay AI agent that classifies, prioritizes, and drafts replies to tickets, Omnichannel inbox consolidating email, chat, social, and voice, Native knowledge base with semantic search, No-code workflow automation for routing and assignment, SLA management and real-time resolution analytics, Deployable as an AI layer on top of Zendesk, Freshdesk, Intercom, or Salesforce, SOC 2 Type II, GDPR, and SSO/SAML enterprise security that Crisp doesn't list.
Crisp supports iOS, Android, which Kayako doesn't list.

Choose Crisp if…

Choose Crisp if this fits: Positioned for "every company" from startups to enterprises, aimed at customer support, sales, and marketing teams handling inquiries across multiple channels.

Visit Crisp

Choose Kayako if…

Choose Kayako if this fits: SaaS, retail, financial services, and healthcare organizations with high ticket volumes looking to reduce support costs and speed up resolution.

Visit Kayako

Facts on this page are sourced from each vendor's official site (linked below), not from ratings or reviews. Products change — verify anything that matters to your decision directly on the vendor's own site before switching. See our Disclaimer and Sources Policy.