Atera vs ConnectWise RMM
Atera and ConnectWise RMM are both it operations options. Atera lists 7 features across 4 platforms; ConnectWise RMM lists 7 features across 4 platforms — see the full breakdown below, sourced from each vendor's own site rather than ratings or reviews.
Side-by-side summary
Best for Atera
IT departments and MSPs that want unlimited-endpoint RMM, ticketing, and patch management billed per technician instead of per device.
Best for ConnectWise RMM
MSPs wanting RMM patching, alerting, and remote access consolidated with ConnectWise's own PSA, NOC, and Help Desk services.
Feature comparison
Every feature listed here comes directly from each vendor's own official site.
Atera
- Per-technician pricing with unlimited managed endpoints instead of per-device fees
- Remote monitoring and management (RMM) with full visibility and control across Windows, macOS, and Linux endpoints
- Built-in ticketing and IT service desk with a self-service portal
- AI Copilot for technicians (script generation, ticket summarization) plus Robin, an autonomous AI agent that Atera says resolves device and cloud incidents end-to-end without technician involvement
- Automated patch management
- IT asset management and network discovery (device and SNMP monitoring, sold as an add-on)
- Analytical reporting dashboards and an App Center marketplace of third-party integrations
ConnectWise RMM
- Automated patch management for operating systems and thousands of third-party applications, with NOC-assessed Windows security updates
- NOC-tuned intelligent alerting designed to reduce false-positive tickets
- Remote troubleshooting and remote access via ScreenConnect integration
- IT automation and workflow orchestration with PowerShell, bash, and batch scripting, plus AI-assisted script and monitor generation through ConnectWise Sidekick for RMM
- Network discovery, monitoring, and topology mapping
- Optional expert services: ConnectWise NOC, Help Desk, and Dedicated Technician teams
- Reports and dashboards (formerly BrightGauge) plus an open API library for custom integrations
Pros and cons
Atera
- Per-technician pricing with unlimited managed endpoints instead of per-device fees
- Remote monitoring and management (RMM) with full visibility and control across Windows, macOS, and Linux endpoints
- Built-in ticketing and IT service desk with a self-service portal
- AI Copilot for technicians (script generation, ticket summarization) plus Robin, an autonomous AI agent that Atera says resolves device and cloud incidents end-to-end without technician involvement
- Automated patch management
- IT asset management and network discovery (device and SNMP monitoring, sold as an add-on)
- Analytical reporting dashboards and an App Center marketplace of third-party integrations
- Network Discovery ($29/month per technician) and the Work From Home remote-access add-on ($5/month per end user) cost extra on top of the per-technician plan price
- Greater compliance and insight tooling requires the $219+/month Master tier rather than the entry Professional tier
ConnectWise RMM
- Automated patch management for operating systems and thousands of third-party applications, with NOC-assessed Windows security updates
- NOC-tuned intelligent alerting designed to reduce false-positive tickets
- Remote troubleshooting and remote access via ScreenConnect integration
- IT automation and workflow orchestration with PowerShell, bash, and batch scripting, plus AI-assisted script and monitor generation through ConnectWise Sidekick for RMM
- Network discovery, monitoring, and topology mapping
- Optional expert services: ConnectWise NOC, Help Desk, and Dedicated Technician teams
- Reports and dashboards (formerly BrightGauge) plus an open API library for custom integrations
- No published self-serve pricing -- all three packages (Essentials, Pro, Premium) require requesting a quote
- Higher-tier features like Intune integration, virtual machine management, and Microsoft 365 SaaS backup are gated behind the Pro and Premium packages rather than included in Essentials
Key differences
- Atera lists Per-technician pricing with unlimited managed endpoints instead of per-device fees, Remote monitoring and management (RMM) with full visibility and control across Windows, macOS, and Linux endpoints, Built-in ticketing and IT service desk with a self-service portal, AI Copilot for technicians (script generation, ticket summarization) plus Robin, an autonomous AI agent that Atera says resolves device and cloud incidents end-to-end without technician involvement, Automated patch management, IT asset management and network discovery (device and SNMP monitoring, sold as an add-on), Analytical reporting dashboards and an App Center marketplace of third-party integrations that ConnectWise RMM doesn't list.
- ConnectWise RMM lists Automated patch management for operating systems and thousands of third-party applications, with NOC-assessed Windows security updates, NOC-tuned intelligent alerting designed to reduce false-positive tickets, Remote troubleshooting and remote access via ScreenConnect integration, IT automation and workflow orchestration with PowerShell, bash, and batch scripting, plus AI-assisted script and monitor generation through ConnectWise Sidekick for RMM, Network discovery, monitoring, and topology mapping, Optional expert services: ConnectWise NOC, Help Desk, and Dedicated Technician teams, Reports and dashboards (formerly BrightGauge) plus an open API library for custom integrations that Atera doesn't list.
Choose Atera if…
Choose Atera if this fits: IT departments and MSPs that want unlimited-endpoint RMM, ticketing, and patch management billed per technician instead of per device. Compared with ConnectWise RMM specifically, Atera also offers Per-technician pricing with unlimited managed endpoints instead of per-device fees, Remote monitoring and management (RMM) with full visibility and control across Windows, macOS, and Linux endpoints, Built-in ticketing and IT service desk with a self-service portal, and 4 more features that ConnectWise RMM doesn't list.
Choose ConnectWise RMM if…
Choose ConnectWise RMM if this fits: MSPs wanting RMM patching, alerting, and remote access consolidated with ConnectWise's own PSA, NOC, and Help Desk services. Compared with Atera specifically, ConnectWise RMM also offers Automated patch management for operating systems and thousands of third-party applications, with NOC-assessed Windows security updates, NOC-tuned intelligent alerting designed to reduce false-positive tickets, Remote troubleshooting and remote access via ScreenConnect integration, and 4 more features that Atera doesn't list.
Facts on this page are sourced from each vendor's official site (linked below), not from ratings or reviews. Products change — verify anything that matters to your decision directly on the vendor's own site before switching. See our Disclaimer and Sources Policy.
ConnectWise RMM sources
Last verified September 5, 2026
- https://www.connectwise.com/platform/unified-management/rmm
- https://www.connectwise.com/rmm-packages
- https://www.connectwise.com/platform/rmm/trial
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