Customer Support

Crisp is an all-in-one customer support platform combining AI-powered agents with live chat, shared inbox, and CRM tools to help businesses automate and streamline customer interactions.

Five9 is a cloud contact-center-as-a-service (CCaaS) platform for inbound, outbound, and blended customer engagement across voice and digital channels, built around its Genius AI suite of AI Agents, Agent Assist, and GenAI Studio.

Freshdesk (by Freshworks) is an AI-powered customer service solution designed to be easy to set up and boost agent productivity while delivering seamless customer experiences.

Front is described by the vendor as "the AI customer operations platform," integrating shared team inboxes, ticketing, and AI tools to handle complex, cross-team customer support workflows.

Genesys Cloud CX is an enterprise contact-center-as-a-service (CCaaS) platform unifying contact center, digital channels, workforce engagement, and AI orchestration across voice and digital customer interactions.

Gorgias is a conversational AI platform built for ecommerce businesses, combining a helpdesk and AI agent to handle customer conversations across channels while aiming to drive revenue.

HappyFox is a full-stack AI support platform offering help desk ticketing, an AI-powered chatbot, a service desk for IT teams, and workflow automation for customer and internal support.

Help Scout is a customer service platform that centralizes email and other communication channels into a shared inbox, with AI-assisted drafting and a chatbot, to help teams deliver personalized support.

Intercom is a customer service platform pairing a full helpdesk with Fin, a natively integrated AI agent, letting businesses handle both automated and human-led support conversations in one system.

Kayako is an AI help desk platform whose Kay AI agent classifies, prioritizes, routes, and drafts replies to support tickets, either as a standalone helpdesk or layered on top of existing systems.

LiveAgent is an all-in-one customer service platform that merges email, live chat, phone, and social messaging into a single ticketing dashboard with a built-in call center.

Re:amaze is a unified customer service platform for ecommerce and online businesses, combining a shared inbox, live chat, chatbots, and an AI agent trained on the business's own content.

Talkdesk is a cloud contact center platform, positioned as "CCaaS for people, CXA for AI," that combines traditional contact-center software with autonomous, orchestrated AI agents for specific customer-experience tasks.

Tidio is a customer service platform combining live chat, a help desk, and the Lyro AI agent, which can independently handle a large share of repetitive support conversations.

Zendesk is an AI-first customer service platform combining self-learning AI agents with unified ticketing and omnichannel workflow tools, serving both customer service and internal employee service use cases.

Zoho Desk is an AI-powered customer service platform that unifies support conversations across channels into one inbox, with a Zia AI assistant that handles routine tickets autonomously.